Waypoint Bonus + Assist/Incident Beta Guide
Use this guide to train dispatchers and managers on the Slack commands now, before every daily report source is fully live. The goal is to learn where to ask for information, what the outputs mean, and what still requires admin review.
Quick Start for the Team
For beta training, dispatchers should practice in #waypoint-bonus with normal questions they will ask during operations.
Practice these first
/bonus
/bonus help
/bonus stats
/bonus assist stats
/bonus incident stats
/bonus driver Tyler Trader
/bonus lookup Tyler Trader
Simple team explanation
“We are using #waypoint-bonus as the training lane. The active roster lookup is real/safe. Some bonus, assist, and incident examples may be beta/test/partial until the new daily reports are consistently filled out. Once those reports are flowing, these same commands will show live operational evidence.”
Use the Right Slack Channel
| Channel | Use it for | Do not use it for |
|---|---|---|
| #waypoint-bonus Team training + visibility | Bonus status, driver lookup, clean shift coaching view, assist stats, incident stats, command practice, safe manager summaries. | Raw incident details, payroll math, private IDs, final pay decisions. |
| #waypoint-incident-assist-log Assist / incident / closeout intake | Logging new assist/rescue events, incidents/exceptions, and daily/coverage closeouts for admin review. | Broad team stats questions or final payroll decisions. |
| #waypoint-bonus-calculator Private admin only | Approved-only review/handoff context for admin/calculator workflow. | Dispatcher training, generic help, or public bonus explanations. |
What Is Real vs Beta/Test Right Now
| Data area | Status during beta | How to explain it |
|---|---|---|
| Active roster lookup | Real/safe roster | Names/status/qualification-style lookup only. Private fields like phone, email, payroll IDs, and raw IDs stay out. |
| Clean Shift Bonus counts | Loaded evidence / source-dependent | Use to learn the output and review lane. If a driver shows pending, it may mean source evidence is missing, not driver fault. |
| Assist stats | Beta + approved test/live intake depending on records | Use /bonus assist stats in #waypoint-bonus to see aggregate assist totals/review status. |
| Incident stats | Beta + approved test/live intake depending on records | Use /bonus incident stats for safe summary counts, not raw incident text. |
| New daily reports | Becomes live source as forms are filled | Once dispatchers submit daily reports consistently, Waypoint will use the logged report evidence to update the same Slack outputs. |
| Payroll/final bonus pay | Not in Slack beta | Slack is eligibility/coaching/review. Admin/payroll confirms final private calculations separately. |
Command Reference
| Need | Command in #waypoint-bonus | What it returns |
|---|---|---|
| Show help | /bonus or /bonus help | Available bonus beta commands and what to try next. |
| Overall bonus view | /bonus stats | Tracked drivers, Clean Shift status totals, assist totals, review-lane summary. |
| Assist totals | /bonus assist stats | Aggregate assist stop counts and review status. No raw private notes. |
| Incident totals | /bonus incident stats | Aggregate incident/exception summary. No raw incident detail. |
| One driver’s bonus/coaching view | /bonus driver Driver Name | Clean Shift counts, review lane, assist summary, and safe coaching note. |
| Roster lookup | /bonus lookup Driver Name | Safe roster match/status/qualification-style info only. |
| Manager review summary | /bonus review | Review queue/status guidance. Keep admin judgment outside broad Slack. |
| Approved handoff summary | /bonus handoff or /bonus review/handoff | Approved-only handoff counts/summary for admin workflow, not raw files or private payroll math. |
Slack note: Slash-command replies may show “Only visible to you.” That is normal Slack behavior. It does not automatically mean the command failed.
Assist, Incident, and Daily Report Flow
Where assist stats go
Assist summary stats go in #waypoint-bonus:
/bonus assist stats
This is safe for training because it shows totals/status, not payroll math or raw private notes.
Where new assist/incident facts go
New operational facts should be logged in #waypoint-incident-assist-log for review:
@Waypoint log assist Carlos helped Abdul 24 stops India completed
@Waypoint report incident Mike had DVIC issue needs manager review
@Waypoint closeout India afternoon no exceptions
How it becomes live
- Dispatchers submit daily reports and log assist/incident/closeout facts.
- Waypoint structures the data and flags anything missing for review.
- Managers/admins review and approve what should count.
- The same
/bonusSlack commands start reflecting the new logged report evidence.
Privacy + Payroll Rules
Allowed in Slack
- Driver name lookup
- Eligibility/coaching status
- Clean shift yes/no/pending counts
- Assist/incident aggregate stats
- Review lane: recognition, source review, admin review
Not allowed in Slack
- Exact payroll dollars or pay rates
- Gross/net pay, taxes, deductions
- ADP/payroll IDs, private IDs, full contact info
- Raw sensitive incident text in broad channels
- Final pay approval from beta output alone
Rule: Waypoint Slack output is for eligibility, coaching, recognition, and review routing. Payroll/admin makes the final private decision after approved evidence is reviewed.
Manager Review Before Calculator / Payroll
Training and beta outputs are useful, but they are not final payroll approval. Anything that affects payout should go through review first.
| Stage | Owner | Result |
|---|---|---|
| Dispatcher practice | Dispatch/team | Learns commands and output meanings in #waypoint-bonus. |
| Operational logging | Dispatch/manager | Assists/incidents/closeouts logged in #waypoint-incident-assist-log. |
| Review | Manager/admin | Records approved, rejected, or clarified. |
| Calculator/payroll handoff | Admin/payroll | Approved-only handoff; final calculations stay private. |